Refund policy

Last updated: May 7, 2026

DNA ECOM is a digital ecommerce education brand operated under AYOBET INTERNATIONAL TECHNOLOGY LTD (Company Number: 17148793).

We provide digital education products, mentorship programs, templates, frameworks, systems, and execution-based ecommerce training designed to help users learn ecommerce decision-making and operational systems.

Because our products are digital and delivered immediately upon purchase or account approval, all sales are generally considered final.

Digital Products

Due to the nature of digital products, we do not offer refunds, returns, or exchanges for:

Downloadable resources
PDFs
Digital templates
Video lessons
Recorded trainings
Course materials
Community access
Mentorship access
Digital systems or frameworks
Any delivered or unlocked digital content

Once access has been granted, content has been delivered, or any portion of a program has been accessed, the product is considered used and non-returnable.

Program Access

For mentorship or coaching-based programs, including:

DNA Launch System
DNA Operator Program
DNA Scale

users are responsible for reviewing all product details before purchasing or applying.

DNA ECOM does not guarantee:

Specific financial results
Revenue outcomes
Profitability
Advertising performance
Ecommerce business success

Results depend on factors including:

Execution quality
Product selection
Market conditions
Advertising decisions
Skill level
Consistency
Effort

Educational Purpose Disclaimer

DNA ECOM is an educational ecommerce training company.

We provide educational products, mentorship, frameworks, systems, and informational resources related to ecommerce and online business operations.

We are not regulated by the Financial Conduct Authority (FCA) and do not provide financial, investment, legal, or tax advice. Nothing on this website, within our programs, or throughout our materials should be interpreted as regulated financial activity, investment solicitation, or guaranteed income advice under applicable laws, including the Financial Services and Markets Act 2000 and related regulations.

Execution-Based Guarantees

Certain programs may include execution-based support guarantees as described on the applicable sales page.

These guarantees:

Are not cash-back guarantees
Do not guarantee profitability
Apply only when all program requirements are completed fully

Eligibility may require:

Submission of required checkpoints
Completion of assigned implementation steps
Active participation
Compliance with program instructions

Failure to complete required actions may void guarantee eligibility.

Discord & Community Access

Access to private Discord servers, mentorship groups, or member communities is provided at the discretion of DNA ECOM.

We reserve the right to:

Remove access
Suspend accounts
Reject applications
Restrict community participation

for violations including:

Harassment
Spam
Self-promotion
Abuse
Sharing confidential materials
Disruptive behavior
Unauthorized account sharing

Community removal does not qualify for refunds.

Subscription or Recurring Services

If recurring memberships or subscription services are introduced in the future, users may cancel future billing before the next billing cycle.

No partial refunds will be issued for:

Unused time
Partial billing periods
Inactive memberships

unless otherwise required by applicable law.

Chargebacks & Payment Disputes

Initiating fraudulent chargebacks or payment disputes after receiving access to digital products, downloads, training materials, or private communities may result in: